GENERAL CONDITIONS OF SALE ( GTC)
The online store Charm-Elle.com site was set up by the company SASU KOLOA, which is the operator of this site. Any order under a product appearing in the online store website Sharm elle.com requires prior consultation of these general conditions. Consequently, the consumer is fully aware that its agreement on the content of these conditions does not require the signature of this document, to the extent the customer wishes to order online the products presented within the framework of the shop website .
The online shop set up by the company SASU KOLOA under the website lists the following information:
- Disclaimer enabling precise identification of the company SASU KOLOA
- The essential features of the goods offered
- Indicated in Euros the price of goods and, where appropriate, the costs of delivery
- The conditions of payment, delivery or performance
- The existence of a right of withdrawal
- The validity period of the offer or the price
- The conditions for terminating the contract when it is indefinite or longer than a year
- All this information is presented in language française.Le consumer states have full legal capacity to engage under these terms and conditions.
Article 1: Entirety
These terms represent all obligations of the parties. In this sense , the consumer is deemed to accept without reservation all the provisions contained in these terms and conditions. No general or specific in documents sent or given by the consumer may be incorporated herein, since these documents are inconsistent with these terms and conditions .
Article 2 : Purpose
These terms are intended to define the rights and obligations of the parties under the online sale of goods and services offered by the company SASU KOLOA consumer.
Article 3 : Contractual Documents
This contract contains the following contractual documents, presented in descending order: these terms, the purchase order. In case of conflict between the provisions contained in the documents of different ranks, the provisions of the document of a higher precedence .
Article 4 : Duration of conditions
These conditions come into force on the date of signature of the order form. These conditions are concluded for the duration necessary for the provision of goods and services purchased, until the expiry of the guarantees owed by the company SASU KOLOA.
Article 5 : Order Confirmation
Confirmation of the order implies acceptance of these conditions of sale, in recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.
All data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions .
The seller will email confirmation of the order recorded.
Article 6 : Proof of the transaction
The records stored in computer systems company SASU KOLOA under reasonable security conditions, will be considered proof of communications , orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.
Article 7 : Information on Products
7 -a : The company SASU KOLOA present on its website to sell products with the characteristics required to comply with Article L 111-1 of the Consumer Code , which provides the possibility for the potential consumer to know before a definitive order the essential characteristics of the products they wish to buy .
7-b : Offers presented by the company SARL POULINO are valid only within the limits of available stocks.
Article 8 : Price
Prices are quoted in euros and are valid as of the date of mailing of the order by the consumer. They do not include delivery charges, charged extra, and indicated before the validation of the order. The prices include the VAT applicable on the date of the order and any change in the applicable VAT rate will be reflected on the prices of the online store. Payment of the full price must be made when ordering . At no time , payments can not be considered as payments or installments.
Article 9 : Payment
To set the order , the consumer has, at its option, of all modes of payment specified in the order . The consumer provides the company SARL POULINO it has the required permission to use the method of payment chosen by him during the validation of the order . The company SASU KOLOAreserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card the officially accredited or in the event of nonpayment . The company SASU KOLOA specifically reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with whom a payment dispute being administration .
The company SASU KOLOA reserves the right to establish a procedure for control checks to ensure that no person using the bank details of another person without his knowledge. As part of this audit , it may be asked the client to send by fax or mail to the company SARL POULINO a copy of a photo ID and proof of residence room. The order will only be confirmed after receipt and verification by us of parts sent.
Article 10 : Availability of products
The order will be executed no later than within 3 working days from the day after the consumer placed his order days. In case of unavailability of the ordered product , especially because of our suppliers, the consumer will be informed at the earliest and will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days before their payment , or exchange the product.
Article 11 : Delivery
The products are delivered to the address specified by the customer on the order around the world . The consumer is responsible for checking the condition of the packaging of the goods upon delivery and report any damage to the carrier on the delivery , and the company SARL POULINO within a week. The consumer may, upon request, obtain sending an invoice to the billing address and not the delivery address by validating provided for this purpose on the order option.
Regarding shipping, we mainly work with Colissimo. When we do a mailing, you will immediately receive an email informing you.
To minimize transportation costs , all small and medium size products are shipped by postal service Lettre Max . In addition to being economical, this service delivers on D +1 (indicative ) throughout France directly in your mailbox.
This service has a tracking that lets you know in real time the evolution of delivery. The tracking number will be sent by mail at the time of shipment.
We disclaim all responsibility for the longer delivery times due to the carrier , especially in case of loss of products or strike.
Article 12 : Delivery problems due to carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery order , damaged package, broken product ... ) must be indicated on the delivery form of "handwritten reserves" , accompanied by the signature of the customer. The consumer must confirm this problem by sending the carrier within two ( 2 ) business days following the date of delivery letter with acknowledgment of receipt stating such claims . The consumer must send a copy of this letter by mail to SASU KOLOA, after prior contact by e -mail in which it will be forwarded correspondence address and details of the terms .
Article 13 : Delivery errors
13-a : The consumer must make to society SASU KOLOA same day delivery or later than the first business day after delivery, any claim of error of delivery and / or non-conformity of goods in kind or as compared to the information on the order form . Any claim made after this time will be rejected.
13-b : The formulation of this claim from the company SASU KOLOA can be made priority by logging onto our website under "Contact Us".
13-c : Any claim not made in the rules defined above and within the time limits could not be taken into account and release the company from all liability MY BUSINESS towards the consumer.
13-d : a receipt of the complaint, the company SARL POULINO assign a number of exchange of the product ( s) concerned (s) and communicate by e -mail , fax or telephone to consumers . The exchange of a product can take place only after the allocation to the consumer an exchange number that the approach outlined above.
13-e : In case of wrong delivery , any product for exchange or refund must be returned to the company SASU KOLOA as a whole and in its original packaging , in Colissimo at the following address :
42bis rue de Fontenay
92340 Bourg la Reine
To be accepted, all returns must be reported prior to Customer Service SASU KOLOA company .
Shipping fees are the responsibility of the company SASU KOLOA, except in cases where it would prove that the product does not match the original declaration made by the consumer in the back.
Article 14 : Product Warranty
Pursuant to Article 4 of Decree No. 78-464 of 24 March 1978 , the provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all consequences of latent defects of the thing sold . The consumer is expressly informed that the company SASU KOLOA is not the manufacturer of the products shown in the website within the meaning of the law n ° 98-389 of 19 May 1998 concerning liability for defective products . Accordingly, in case of damage to a person or property by a product defect , only the producer responsibility thereof may be sought by the consumer , based on the information provided on the packaging of the product . Conditions and manufacturer warranty period are shown on the relevant products. Given the frequency of renewal of components of technical products , Sharm elle.com may, upon request , inform the consumer of the availability of spare parts for products offered and how to possibly get .
Article 15 : Right of withdrawal
The consumer has a period of 7 days to return, at its expense, the products do not suit him . This period starts from the date of delivery of the customer's order . If this period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.
All returns must be reported prior to the Customer Service Company SARL POULINO by logging on to our website under "Contact Us" . Once agreement on how to return the product must be returned to Colissimo Recommended :
42bis rue de Fontenay
92340 Bourg la Reine
We will only accept products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is without penalty , except for return shipping costs . Assuming the exercise of the right of withdrawal, the consumer has the option of requesting either a refund of monies paid, or exchange the product . In the case of an exchange, the re- shipment will be at the expense of consumers .
In case of exercise of the right of withdrawal, the company POULINO Ltd. will make every effort to reimburse the consumer within 15 days. The customer will then be refunded by crediting his bank account (secure transaction).
Article 16: Force Majeure
Neither party has breached its contractual obligations, insofar as their execution is delayed , hindered or prevented by a fortuitous event or force majeure. Be considered fortuitous event or force majeure any compelling facts or circumstances , outside parties , unpredictable , unpreventable, independent of the will of the parties and can not be prevented by them, despite all reasonable efforts. The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware . Both parties will then , within a month, unless unable due to force majeure , to examine the impact of the event and agree the conditions under which the contract will be continued. If the force majeure lasts longer than three months, these terms may be terminated by the aggrieved party. Explicitly, are considered as cases of force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and tribunals French: blockage of means of transportation or supplies , earthquakes , fires, storms , floods, lightning cessation of telecommunications networks or specific to telecommunication networks to external customers problems.
Article 17 : No partial validation
If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court , other provisions shall remain in full force and scope.
Article 18: No Waiver
The fact that one party not to claim a breach by the other party of any of the obligations contained in these Terms shall be construed in the future as a waiver of the requirement in question .
Article 19 : Title
In case of difficulty in interpretation between any of the titles at the head of the clauses, and any clauses, the titles will be declared nonexistent .
Article 20 : Applicable law
These terms and conditions are subject to French law. This is for the fund rules as to the rules of form . In case of dispute or claim, the consumer should first contact the company SARL POULINO for an amicable solution.
Article 21 Data Protection
The information requested from the consumer is required to process the order and may be provided to contractors SASU KOLOA company involved in the framework of the execution of this command. The consumer can write to the company SASU KOLOA whose coordinates are within the terms and conditions contained within the website , to oppose such disclosure or to exercise their rights of access, rectification to '' respect of information concerning and contained in the files of the company SASU KOLOA, as provided by the law of January 6, 1978 .